Delivery
All rugs sold on our website are Made to Order, so please allow 3-4 weeks from date of order for your rug to be complete.
Once complete we will contact you to advise your Rug is complete and entering Dispatch. We will never despatch without emailing to advise first. Once dispatched, you will be emailed Tracking Information. So rest assured your rug will never arrive without you knowing.
There are three methods of Delivery available:
1) Standard Delivery: This method of delivery is Free to Mainland UK households for all Rugs sold on our website. When Rugs are finished please allow 3-5 Working Days for this form of Delivery to reach you. Full tracking will display progress of your Rug once it is collected by a courier. Some products and accessories ,such as Cleaning Kits or Underlay, may have a delivery charge, but that will be itemized for you at checkout.
2) Priority Delivery: This method of delivery is priced at £20. For that you will be able to nominate a preferred date to recieve. This type of Delivery is typically 1-2 working days, but most commonly it appears Next Day. Full tracking will display progress of your Rug once it is collected by a courier. Some products and accessories, such as Cleaning Kits or Underlay, will have a different charge, but that will be itemized for you at checkout.
2) Bespoke Delivery: This method of delivery is priced at £50. For that you have the opportunity to nominate a preferred delivery date as well as opt for even more convenience; being able to request deliveries are Guaranteed Next Day, appear before midday or Saturday delivery options. We communicate with you the moment your Rug passes quality checks and outline options when the item is ready to dispatch. This option offers the greatest flexibility and allows things to fit any unique schedule you may have. Perfect for Interior Designers who have schedules of when different elements of a design project come togeher. We can even store your new Rug/Runner, so if decorating needs to take place, you can work safe in the knowledge that your Rug will be sent only when you are ready to receive it. Some products and accessories, such as Cleaning Kits or Underlay, will have a different charge, but that will be itemized for you at checkout.
We quote individually for non Mainland UK and European deliveries as this depends on size and weight of rug. Please get in touch if you would like a quote, as we can set up a manual payment link that allows the whole order to be processed, with delivery costs, in one action.